Refund policy

EXCHANGES AND RETURNS

Saviola Casa will exchange any damaged or flawed products returned in an unused condition within 7 days of purchase or delivery together with the proof of purchase. Product exchanges requiring delivery will be transported to the original delivery address within South Africa.

It is acknowledged that exchanges are subject to product availability at the time of the request for exchange. Saviola Casa will check the condition of products presented for exchange or returned as in accordance with Delivery and Collection paragraphs (whichever is applicable) products are deemed to have been supplied in good condition as checked by the customer at the time of purchase, delivery or collection.

Saviola Casa is unable to exchange goods where product characteristics and/or imperfections were pointed out prior to purchase. Handling fees may be applicable on exchanges/returns. For public health reasons, Saviola Casa cannot accept the return of some items.

REFUNDS
In the unlikely event that a product does not comply with the purpose, it was intended to be used and is therefore fundamentally flawed and exchange or repair is not possible, a refund may be requested (within 3 months).

REFUNDS PROCEDURES: Once the product has been received and checked by Saviola Casa, the customers banking details will be verified in order to issue a credit note. The refund will be processed  upon receipt of the credit note and will be paid into the verified bank account. All refunds are paid within 7 business days. Allow 2-4 business days for the refund to reflect.